Health & Wellness · Australia
How Everline Wellness achieved +92% subscriber retention
Custom Shopify AppsCRO Optimization
+92%
Subscriber retention
-58%
Support tickets (subscriptions)
+37%
Subscription LTV
+81%
Plan-change completion rate
The challenge
Everline's supplement subscription business had a clunky subscription management experience, leading to high churn and frequent support tickets about plan changes.
The solution
We built a custom subscription management portal integrated with their subscription app's API, redesigned the post-purchase flow, and added proactive churn-prevention flows via Shopify Flow.
“Our subscribers finally have a self-serve experience that doesn't generate a support ticket every time. That alone paid for the project.”
Priya Nair
Head of Growth, Everline Wellness
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