Account Management
Account Health Management
We monitor seller performance metrics and policy compliance across your marketplace accounts, resolve violations before they escalate, and prepare appeals and plans of action when something does go wrong.
Scope
What we handle
- Daily monitoring of account health dashboards and performance notifications
- Tracking order defect rate, late dispatch, cancellation and valid tracking rates
- Handling policy warnings, listing suppressions and IP or authenticity complaints
- Drafting appeals and plans of action for deactivated listings or accounts
- Preventive SOPs for dispatch, packaging and customer communication
What you receive
- Weekly account health summary
- Issue log with root cause and resolution status
- Appeal and plan-of-action documentation when required
- Compliance checklist tailored to each marketplace
Works well with
Related services
Ticket Resolution & POC Coordination
One accountable point of contact for marketplace support cases and escalations.
- Open tickets
- Average resolution time
- Escalations raised
Order Processing & Fulfilment
Orders confirmed, packed and dispatched on time, every day.
- On-time dispatch rate
- Order cycle time
- RTO rate
Amazon, Flipkart, Myntra & Meesho Marketplace Management
End-to-end management of your marketplace storefronts, from onboarding to scale.
- Revenue by channel
- Buy Box share
- Conversion rate
Let’s find out exactly where your store is leaving revenue on the table.
Book a free 30-minute consultation — we’ll review your store, flag the highest-impact fixes, and tell you honestly whether we’re the right fit.
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