Account Management
Ticket Resolution & POC Coordination
We raise, follow up and escalate seller support tickets, coordinate with marketplace account managers, and act as a single point of contact between your team and each platform.
Scope
What we handle
- Raising and following up on seller support cases
- Escalation to marketplace account managers where available
- Coordinating with logistics partners, brand registry and catalogue teams
- Maintaining a shared ticket log your team can see
- Regular sync calls with your internal stakeholders
What you receive
- Ticket log with owner, status and next action
- Escalation matrix per marketplace
- Weekly coordination update
Works well with
Related services
Account Health Management
Keep seller accounts compliant, in good standing and free of avoidable suspensions.
- Order defect rate
- Late dispatch rate
- Cancellation rate
Reporting & Team Management
Consistent reporting and a well-run e-commerce team, in-house or ours.
Returns, Claims & Reimbursements
Recover money owed for lost, damaged and wrongly returned items.
- Return rate
- Claims filed vs. approved
- Amount recovered
Let’s find out exactly where your store is leaving revenue on the table.
Book a free 30-minute consultation — we’ll review your store, flag the highest-impact fixes, and tell you honestly whether we’re the right fit.
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