Account Management
Returns, Claims & Reimbursements
We track every return and claim window, file reimbursement claims with the right evidence, and identify return patterns that point to listing, packaging or quality issues.
Scope
What we handle
- Return and RTO (return to origin) tracking across marketplaces
- Filing claims for lost, damaged or incorrectly returned inventory
- SAFE-T claims and equivalent programs within their filing windows
- Evidence collection: images, invoices, packaging and dispatch proof
- Return reason analysis to reduce future returns
What you receive
- Claims tracker with status and amounts filed
- Monthly reimbursement summary
- Return reason analysis with recommended fixes
Works well with
Related services
Payment Reconciliation
Know that every order was paid correctly — and recover what wasn't.
- Unreconciled orders
- Discrepancy value
- Disputes resolved
Ticket Resolution & POC Coordination
One accountable point of contact for marketplace support cases and escalations.
- Open tickets
- Average resolution time
- Escalations raised
Account Health Management
Keep seller accounts compliant, in good standing and free of avoidable suspensions.
- Order defect rate
- Late dispatch rate
- Cancellation rate
Let’s find out exactly where your store is leaving revenue on the table.
Book a free 30-minute consultation — we’ll review your store, flag the highest-impact fixes, and tell you honestly whether we’re the right fit.
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